Policy Statement

Last Updated: February 26, 2025

At Whole Health Together, we are committed to providing a transparent, ethical, and professional experience for all our clients. This Policy Statement outlines our core policies regarding the use of our services, client responsibilities, cancellations, payment, confidentiality, and more. Please review these policies before engaging with our services.

For detailed information on how we collect and protect your personal information, please refer to our Privacy Policy.

1. Commitment to Ethical Coaching Practices

Whole Health Together adheres to the highest professional standards in coaching, wellness education, and client support. Our coaching services are based on positive psychology, neuroscience, and behavioral change principles to empower individuals in their whole health journey.

Coaching is not therapy, medical treatment, or a substitute for professional healthcare. While we support well-being and lifestyle changes, we do not diagnose, prescribe, or offer medical or mental health services. Clients are encouraged to seek appropriate professional care as needed.

2. Client Responsibilities & Code of Conduct

To ensure a positive and productive coaching experience, clients agree to:
✔ Engage in coaching sessions with openness and honesty.
✔ Take personal responsibility for their well-being and decision-making.
✔ Communicate respectfully with the coach and other participants in workshops or group programs.
✔ Attend sessions on time and be prepared for discussions.

Disruptive, disrespectful, or unethical behavior may result in termination of coaching services without refund.

3. Payment & Refund Policy

One-on-One Coaching:

  • All coaching sessions must be paid in advance via our accepted payment methods.

  • Clients begin with a three-session onboarding package before continuing with weekly or biweekly coaching.

  • Payment plans may be available upon request.

Workshops & Group Programs:

  • Full payment is required upon registration.

  • Refunds are only issued in cases of cancellation by Whole Health Together or extreme circumstances, as determined on a case-by-case basis.

Cancellation & Rescheduling:

  • Clients must provide at least 24 hours' notice for rescheduling a one-on-one session.

  • Missed sessions without prior notice will not be refunded.

4. Confidentiality Policy

Whole Health Together maintains strict confidentiality regarding all client interactions. Personal information and discussions during coaching sessions are never shared without client consent, except under the following circumstances:

  1. The client provides explicit written permission to disclose information.

  2. Disclosure is required by law (e.g., risk of harm to self or others, court orders).

  3. The coach seeks professional consultation to ensure high-quality service (without revealing identifiable client information).

Group coaching and workshops: While we encourage a confidential and supportive environment, we cannot guarantee privacy in group settings and advise clients to only share information they feel comfortable disclosing.

5. Digital Content & Intellectual Property

All materials, blog posts, courses, and resources provided by Whole Health Together are intellectual property protected by copyright law.

  • Clients may use materials for personal development purposes only.

  • Content may not be copied, distributed, modified, or used for commercial purposes without written permission.

6. Use of Website & Services

Visitors and clients agree to the following terms when using our website:

  • Do not engage in spam, hacking, or unauthorized access of any kind.

  • Do not copy or republish content without proper authorization.

  • Use respectful and professional communication when engaging with our services or social media channels.

Violations of these terms may result in termination of access to services and legal action where applicable.

7. Healthcare Partnerships & Coaching Integration

Whole Health Together collaborates with integrative medical practices, lifestyle medicine clinics, and a variety of treatment centers to offer whole health coaching as a complementary service to clinical care.

  • Coaching is not a replacement for medical treatment, and we do not prescribe medications.

  • Clients referred through medical partnerships will follow the same ethical and confidentiality guidelines as all other coaching clients.

8. Policy Updates & Changes

We reserve the right to update this Policy Statement at any time to reflect new offerings, regulatory changes, or business improvements. Updates will be posted on this page, and continued use of our services implies acceptance of any modifications.

9. Contact Information

If you have any questions about our policies, please contact us:

📧 Email: wholehealthtogether@gmail.com
🌐 Website: www.wholehealthtogether.com

Thank you for choosing Whole Health Together. We look forward to supporting your journey toward meaningful, sustainable well-being.